Payment Information

Security

Credit card transactions will be acquired for Hydraulics via PayFast (Pty) Ltd. PayFast uses Extended Validation SSL with 256-bit encryption. Only two of the four major South African banks use this –the highest– level of encryption currently available. Please visit https://www.payfast.co.za/security-fraud/ to view their security certificate and security policy.
Hydraulics has no access to card details entered by the client on PayFast’s secure site.

Privacy

The site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the site; the pages that you access while at the site and the Internet address of the website from which you linked directly to our site. This information is used to help improve the site, analyse trends, and administer the site.
If you have any questions or concerns about our Privacy Policy, please send us an email.
By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site.

Refunds

Returns and or exchanges are only accepted within 7 days of your order being delivered.
To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original, undamaged packaging.
In the event of a return due to a customer fault, such as the ordering of the incorrect size, the customer will be fully liable for all return shipping fees incurred. Shipping fees for collection within South Africa are R100 and re-delivery will be a further R50.
In the event of a return due to a Hydraulics fault, Hydraulics will cover return shipping fees incurred.
To book in your return please contact info@hydraulicsstores.co.za

Terms

Orders will be confirmed and billed via the email address provided on the order form.
Final invoice amount to be paid in full before shipping. Goods will only be shipped once full amount reflects in sender’s account.
In some cases, due to the nature of the online store, overselling may occur resulting in refunds.
Handling time may vary from 1-3 days on average depending on the dispatch load. Customers will be contacted in the event of a stock issue or a delay of dispatch.
A tracking number for each order will be provided via email upon shipment.
We will only deem a package lost if it has not arrived at the destination after 60 days. At this stage we will issue a full refund and make arrangements with the customer.
Hydraulicsstores takes no responsibility for returned packages with incorrectly provided addresses. Should a package return – customer can opt for a refund less shipping fee, or to pay an additional shipping fee for a re-shipment. Additional fees may apply for shoes with special or oversized packaging.
All sales are final. No refunds. This is most applicable to incorrect size choice by the customer.
Returns are accepted in very specific instances, and are subject to agreement to the Returns policy
Delivery times do not include Saturdays, Sundays or public holidays, and are subject to signature authorisation.
Shipments go out Monday through Friday, not including public holidays.
Orders with incorrect billing information, or requiring additional verification, will be delayed.
In the case of returned shipments, the customer is responsible for any and all additional shipping fees incurred.
All shoes and clothing are 100% authentic. We do not sell, accept, or otherwise deal with fakes or factory variants. Buy with confidence as all shoes offered for sale are thoroughly inspected by experienced staff for condition and authenticity.
Hydraulicsstores may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Hydraulicsstores contact details: Email support: info@hydraulicsstores.co.za

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